Refund Policy

If you need to cancel your booking, please notify us in writing as soon as possible. The amount refundable depends on when you cancel in relation to your departure date:

1.1 Refundable Amounts

• •More than 60 days before departure: Full refund minus the non-refundable deposit (typically 25% of the total booking cost)
• •60-31 days before departure: 50% of the total booking cost will be refunded
• •30-15 days before departure: 25% of the total booking cost will be refunded
• •14 days or less before departure: No refund

1.2 Special Promotional Bookings

Certain promotional fares and special offers may have different cancellation policies. These will be clearly communicated to you at the time of booking.

In the event that a supplier (airline, hotel, tour operator, etc.) cancels a service:

• We will inform you as soon as possible
• We will attempt to find a suitable alternative of equal or higher quality at no additional cost
• If no suitable alternative is available or acceptable to you, we will provide a full refund for the affected service

In the rare event that we need to cancel your booking:

• We will notify you as soon as possible
• We will offer an alternative service of comparable standard if available
• If the alternative is not acceptable to you, we will provide a full refund of all monies paid to us

If your booking is affected by events beyond our control (force majeure), including but not limited to war, threat of war, civil unrest, terrorist activity, natural disaster, adverse weather conditions, or health emergencies:

• •We will make reasonable efforts to provide alternative arrangements
• •If it is not possible to provide the service at all, refunds will be determined on a case-by-case basis
• •We strongly recommend comprehensive travel insurance to cover such situations

When a refund has been approved:

If you wish to change your booking rather than cancel it:

• •An administration fee of £50 per change may apply
• •Additional costs imposed by suppliers will be passed on to you
• •Changes are subject to availability and rate differences

We recognise that sometimes cancellations are unavoidable due to serious circumstances. In cases of:

• •Serious illness or injury requiring hospitalisation
• •Death of a traveller or immediate family member
• •Government-issued travel advisories against travel to your destination

We may, at our discretion, offer more generous refund terms. Supporting documentation will be required.

If you need to cancel a booking or have questions about our refund policy, please contact us as soon as possible at: